Orders & Payments
Orders
Which payment method can I choose?
There are 3 payment methods to choose from:
- Bank payment via IDEAL (free)
- Pay afterwards (Klarna) (+ €1.95)
- Pay by credit card with VISA or Master Card.
Will I receive an invoice for the order?
The invoice will be sent by email when you place the order.
How can I use my discount code?
You can enter the discount code at checkout in the field where it says “coupon code”.
Then press “Add voucher”
Do the prices include VAT?
Prices include VAT for all products shown.
Payment
How do I place an order?
To place an order you can follow the steps below;
- Search for your favorite item by entering it in the search bar or navigating through the range.
- Click on the product of your choice. You will then find the product information.
- To place the item in the shopping cart, click on “Add item”. Do you want to remove a product? Click on the shopping cart and then on ‘remove x’ next to the item.
- Go to the shopping cart by clicking on the icon at the top right or by clicking ‘to shopping cart’ after adding an item
- If you have all the items in the shopping cart and have entered any discount codes, click on ‘go to checkout’.
- Enter your email address to log in or checkout as a guest.
- Indicate whether you want the order delivered in the store or to a home address and when
- Click ‘continue’ to go to the payment page.
Can I cancel my order?
It is not possible to cancel your order after it has been confirmed (receipt of order confirmation via email). In exceptional cases, you can still cancel by contacting shop@wineunplugged.nl or on +31 (0)626300394 on the day before delivery.
Can I order wine for my business?
Yes, of course, we have many businesses as customers. Contact us to understand all that is possible.
Are there shipping costs?
For orders under 70 Euro shipping costs are charged at 7.95 Euro.
Guarantee
The legal warranty applies to all items you purchase from us. Legal guarantee says that a product is or should do what the consumer reasonably expects it is or can do.
Some products also have a manufacturer’s warranty. This warranty does not affect the legal warranty.
Complaints
If you have a complaint about our products or our service? Please let us know since we always strive to improve.
- You can call or app us on number +31626300394
- You can contact us via the contact form. You will receive a substantive response after receiving your complaint.
If you disagree with the solution or we can not find a solution together? Then you can submit your complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).
Dispute Committee
Thuiswinkel.org Shipping & Delivery
Are you not satisfied with the handling of your complaint?
Then you can submit this to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl).
You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).
Shipping and Delivery
The sale of alcohol is only permitted to adults. Age verification will be requested upon delivery.
The packages are sent via DPD Vinologix. We aim to ship your order the next working day. After your order has been shipped, you will receive a track & trace code with which you can track your order.
